Store Policy

Return & Exchange Policy

We want you to shop with confidence. Please review our policy below:

  • exchanges are accepted within 2 days of receiving your order.
  • * Customers are welcome to open and inspect their package in the presence of the courier before accepting the delivery.
    * Once the courier has left, items cannot be returned ,However, the man be exchanged or keep it in store creditonly, subject to 

  • If a shipment is refused or undeliverable due to incorrect information or failure to respond, the customer may be charged the shipping costs and future Cash on Delivery orders may be restricted.

  • * AUORA reserves the right to refuse any return or exchange request that does not meet the conditions above.

By accepting the order, the customer acknowledges and agrees to this policy.